PRoducts
- I have a questions about a product listed on this website.
- Please contact the manufacturer directly for further assistance.
- I have a question about a manufacturer listed on this website.
- Please contact the manufacturer directly for further assistance.
- Are all the ingredients declared on the product page?
- We declare as much as is provided by the manufacturer. For further assistance we recommend you contact the manufacturer directly.
- How do you select manufacturers listed on the website?
- There is no standard procedure. In theory, any manufacturer can apply. However, we are particular about listing only quality manufacturers on the website. Upon application to be listed, a manufacturer must complete a form confirming that their products comply with the necessary regulations.
- How do you determine what rating to give a product?
- Each product we review is tested by a member of our team over a period of time. The opinion expressed is purely personal.
- Who is the Mystery Shopper?
- The Mystery Shopper is a person employed by us to monitor the quality of the customer care provided by the listed manufacturers. Unfortunately, in order to protect the integrity of our work, we cannot disclose the identity of the Mystery Shopper. For further information please visit our Mystery Shopper page.
- How do you ensure the quality of the product listed?
- Quality control is the responsibility of the manufacturer. We do not take responsibility for the quality of the products listed. However, every listed product is tested by a member of our team over a period of time. Any adverse effects are reported.
- How do you test products relating to specific skin disorders?
- We do not have the capacity to test some products, which includes skin disorders and baby products. Effect and usability statistics relating to these products are manufacturer's own." – change "manufacturer's" to "manufacturers' "
- How are the products sorted in the search results?
- Based on your search specifications in alphabetical order by the manufacturer and then in alphabetical order according to the product name.
Medical Advice
- I have a medical problem. Can your website help?
- No. We do not provide advice or assistance on medical issues.
- Can I follow skin care advice listed on your website?
- We strive to provide only quality information to our readers. However, you are always advised to consult a relevant specialist first.
Employment
- How can I become a Mystery Shopper?
- At the moment, there are no available vacancies. All vacancies are advertised on this website. Please check back later.
- I would like to work for you. How do I apply?
- At the moment, there are no available vacancies. All vacancies are advertised on this website. Please check back later.
General
- How do I contact you?
- Please visit our Contact page.
- I would like to advertise on the website.
- Please visit our Contact page and send an email to our advertising team for further information.
- Are there any restrictions on who can advertise?
- Yes. Please email our advertising team for further assistance.
- I made a comment on a Product Page. Why is it not listed?
- During very busy times some comments may be omitted. Comments of offensive nature will not be published on the website. There will be a short delay before a comment of suitable content can be published because it must be reviewed by a member of staff. Our decision on whether to publish is final and is not subject to review. Once published, a comment cannot be edited.
- I am not happy with a negative comment about my product. Can you delete it?
- Even the best products occasionally get negative reviews - tastes differ. To preserve the integrity of the website, we publish both positive and negative reviews.
- I have a complaint about a product. Can you help me?
- All complaints and product-related enquiries should be brought to the attention of the manufacturer. We cannot assist individuals with sales, refunds, exchanges or product enquiries.
- Can I copy the content of this website for a project?
- No, you cannot copy the content of this website. Please see out Terms and Conditions for further information.
